New Member Profile: 2nd Chance PC
Meet Ransom Briggs, CEO & President of 2nd Chance PC. To welcome them as a new member of the Springfield Area Chamber of Commerce, we recently spoke with Ransom to find out more about him and the company.
Tell us a little about 2nd Chance PC.
Having dependable technical support is crucial for businesses to thrive. That’s where 2nd Chance PC comes in. Based in Creswell, Oregon, we’re more than just a managed service provider – we’re a reliable ally in navigating the complexities of modern technology. I’ve been a professional in the IT industry for 25 years with experience in Fortune 500 companies. We opened this business three years ago, and we are proud to have 35 five-star reviews, and have never lost a customer. Our team brings expertise and dedication to every client interaction.
Where and how did you get your start in this type of business?
In 1999, I started as a technical support specialist for a Fortune 500 company in Nashville. Within three years, I became their IT director. After that, I worked for many companies as a senior technical support specialist, but always felt like I could provide a better quality experience to the customers. I opened my first business in Long Beach, California, about 13 years ago, and had great success. This is my “2nd” chance at owning a business, hence the name. I’ve always had good skills with technology and I wanted to bring that to our customers.
What services do you offer and what makes 2nd Chance PC unique?
We are a technical support help desk (Managed Service Provider MSP) and offer support for all technical matters. We bring many years of knowledge to our customers to help them make the right decisions about security and infrastructure purchases. We support their networks, servers, and end-user issues to keep them running smoothly, efficiently, and securely, so they can do what they do best – focus on their business. View our services are here: https://2ndchancepc.com/services.
What sets 2nd Chance PC apart is our commitment to providing comprehensive solutions tailored to each client’s needs. From domain and network administration to endpoint detection and remediation, vendor support, and everyday IT assistance, we cover all the bases. Our flexible service agreements ensure that you get the support you need, when you need it.
What do you like most about this work?
Computers can be frustrating, especially to people who are not tech savvy. I love to be able to help them and remove the frustration from the equation. It’s my superhero version of “swooping in and saving the day.”
Do you have any advice for others?
Turn on multi-factor authentication. Security is the most important thing these days, and I can’t stress enough the importance of password complexity and a second authentication method, like a text or an app on your phone to access your accounts.
Anything else you’d like to share?
Don’t settle for subpar technical support. Choose 2nd Chance PC and experience the difference for yourself. With our expertise, personalized service, and unwavering commitment to excellence, we’re here to help you navigate the world of technology with confidence. We also have a storefront, so everyone comes in with all their individual technical issues such as phone repairs, laptop repairs, even website builds. We do it all, and we’re happy to help!
2nd Chance PC is a Managed Service Provider with over 25 years of professional experience in Help Desk IT, Office 365, Database Management, Networking, VOIP Phone Systems, and much more.
